Terms & Policies
Please review our terms of service and important disclaimers
Terms of Service
Effective: 1/11/2026
Terms of Service
Effective Date: January 1, 2026
1. Agreement to Terms
By accessing and using CapitalDesignz services, you agree to be bound by these Terms of Service.
2. Services Provided
CapitalDesignz provides professional website design, development, and ongoing maintenance services. Our services include:
- Website design and development
- Monthly care and maintenance plans
- SEO optimization
- Content updates
- Technical support
3. Project Scope
Revision Rounds
Each project package includes a specific number of revision rounds:
- Launch Package: 2 revision rounds
- Business Package: 3 revision rounds
- Pro Package: 5 revision rounds
A revision round includes design changes and adjustments to your website. Additional revisions beyond the included rounds may incur extra charges. Content updates, bug fixes, and technical support are separate from design revision rounds.
Project Timeline
Typical project completion time is 1-2 weeks, depending on complexity and client responsiveness. Timelines may be extended due to:
- Delayed client feedback
- Scope changes
- Content delivery delays
- Technical complexity
4. Payment Terms
One-Time Build Fees
- Build fees are due before final website launch
- Payment plans available (50/50 split, 3-month, 6-month installments)
- Late payments may result in service suspension
Monthly Care Plans & Subscriptions
Automatic Recurring Billing: By selecting a monthly care plan, you authorize CapitalDesignz to automatically charge your payment method on a recurring monthly basis.
Subscription Terms:
- Monthly care plans are billed monthly in advance
- Subscriptions begin automatically when your website launches
- Your payment method will be charged on the same day each month
- You will receive an invoice for each monthly payment
Payment Authorization:
- You authorize us to store your payment method securely via Stripe
- You authorize recurring charges for your selected monthly plan
- You are responsible for keeping your payment method current and valid
- Failed payments may result in service suspension
Subscription Changes:
- You may upgrade your plan at any time
- Upgrades take effect immediately with prorated billing
- Downgrades take effect at the next billing cycle
- Plan changes can be requested through your client portal
Cancellation Policy:
- Monthly subscriptions may be cancelled at any time with 30 days written notice
- Cancellations take effect at the end of your current billing period
- No refunds are provided for partial months
- Upon cancellation, you retain access to services through the end of the paid period
- Website hosting continues until the subscription end date
Refund Policy:
- Monthly subscription fees are non-refundable
- No refunds for unused time or services
- One-time build fees are non-refundable once work has commenced
- Add-on services are non-refundable once completed
5. Client Responsibilities
Clients are responsible for:
- Providing timely feedback and content
- Maintaining domain registration and renewal
- Maintaining a valid payment method for subscriptions
- Backing up their own content and data
- Complying with all applicable laws and regulations
6. Intellectual Property
- Upon full payment, clients receive full rights to their website design and code
- Clients retain ownership of all content they provide
- CapitalDesignz retains the right to showcase completed work in portfolio
7. Warranties and Disclaimers
CapitalDesignz provides services on an "as-is" basis. While we strive for excellence, we cannot guarantee:
- Uninterrupted website availability
- Error-free operation
- Specific search engine rankings
- Specific traffic or conversion results
8. Limitation of Liability
CapitalDesignz's liability is limited to the amount paid for services. We are not liable for:
- Lost profits or business opportunities
- Data loss
- Third-party service failures
- Force majeure events
9. Termination
Either party may terminate services with 30 days written notice. Upon termination:
- Outstanding payments become due immediately
- Client receives all completed work
- Monthly care plans end at the current billing period
- Subscription billing stops at the end of the notice period
10. Payment Processing
All payments are processed securely through Stripe. By using our services, you also agree to Stripe's terms of service. CapitalDesignz does not store credit card information on our servers.
11. Modifications to Terms
CapitalDesignz reserves the right to modify these terms at any time. Material changes will be communicated via email. Continued use of services constitutes acceptance of modified terms.
12. Contact Information
For questions about these terms, contact us at hello@capitaldesignz.com
Hosting & Backup Disclaimer
Effective: 1/1/2025
Hosting & Backup Disclaimer
Effective Date: January 1, 2025
Website Hosting
Third-Party Hosting
CapitalDesignz websites are hosted on reliable third-party hosting platforms. While we carefully select hosting providers for performance and reliability, we do not own or control the hosting infrastructure.
Hosting Responsibilities
CapitalDesignz is responsible for:
- Setting up and configuring hosting
- Monitoring website uptime and performance
- Managing server-side updates and security patches
- Providing technical support for hosting-related issues
Clients are responsible for:
- Maintaining domain registration and renewal
- Understanding that hosting is provided by third parties
- Accepting that occasional downtime may occur
Backup Policy
Automatic Backups
Most hosting platforms provide automatic daily backups. However:
- We do not guarantee backup availability or completeness
- Backup retention periods vary by hosting provider (typically 7-30 days)
- Backups are dependent on the hosting platform's systems
- Restoration may not always be possible
Client Backup Responsibility
⚠️ IMPORTANT: Clients are strongly encouraged to maintain their own independent backups
You should:
- Regularly export and save your website content
- Keep copies of images, documents, and other media
- Maintain a local backup of important data
- Consider third-party backup solutions
Data Loss Disclaimer
CapitalDesignz is NOT liable for any data loss resulting from:
- Hosting provider failures
- Server crashes or data corruption
- Hacking or security breaches
- Human error
- Failed backup systems
- Natural disasters or force majeure events
Website Availability
Uptime
While we strive for maximum uptime:
- 100% uptime cannot be guaranteed
- Planned maintenance may require brief downtime
- Third-party service failures may affect availability
- DDoS attacks or security incidents may temporarily impact access
No Uptime Guarantees
CapitalDesignz does not provide uptime SLAs (Service Level Agreements) or guarantees. Website availability depends on:
- Hosting provider infrastructure
- Internet connectivity
- Domain name server (DNS) systems
- Third-party services and APIs
Security Disclaimer
Security Measures
We implement industry-standard security practices:
- SSL certificates for encrypted connections
- Regular security updates
- Secure coding practices
- Access controls and authentication
Security Limitations
However, absolute security cannot be guaranteed:
- No website is 100% immune to attacks
- New vulnerabilities may be discovered
- Third-party plugins or services may introduce risks
- Client actions may compromise security
Client Security Responsibilities
Clients must:
- Keep login credentials secure
- Use strong, unique passwords
- Report suspicious activity immediately
- Follow security best practices
Third-Party Services
Your website may integrate with third-party services:
- Payment processors (e.g., Stripe)
- Email services (e.g., SendGrid, Mailchimp)
- Analytics tools (e.g., Google Analytics)
- Content delivery networks (CDNs)
We are not responsible for:
- Third-party service outages or failures
- Changes to third-party APIs or pricing
- Third-party data breaches or security issues
- Third-party terms of service violations
Domain Names
Domain Registration
Domain names are registered through third-party registrars. CapitalDesignz:
- Can assist with domain registration and setup
- Does not own or control domain registrars
- Is not responsible for domain renewal failures
- Cannot recover expired domains
Domain Responsibility
Clients are solely responsible for:
- Ensuring domain registration is current
- Renewing domains before expiration
- Maintaining contact information with registrars
- Domain-related costs and fees
Force Majeure
CapitalDesignz is not liable for failures or delays caused by circumstances beyond our control, including:
- Natural disasters
- Acts of war or terrorism
- Internet service provider failures
- Power outages
- Government actions or regulations
- Pandemics or health emergencies
Limitation of Liability
By accepting these terms, you acknowledge that:
- CapitalDesignz's total liability is limited to the amount paid for services
- We are not liable for indirect, consequential, or punitive damages
- Data loss, website downtime, and security breaches are inherent risks of web hosting
- You accept full responsibility for maintaining your own backups
- You understand that third-party services are beyond our control
Acceptance of Terms
By proceeding with CapitalDesignz services, you acknowledge that you have read, understood, and agree to this Hosting & Backup Disclaimer.
For questions or concerns, contact us at hello@capitaldesignz.com